This privacy policy explains how Explore Singapore handles personal data when you use the website, make an inquiry, or request a guided architecture or photo walk. It is written to help you understand what we collect, why we use it, how long we keep it, and how to raise a privacy request.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
You may ask us to access, correct, or delete certain personal data, and you may also object to or limit some processing where the law allows. If a request affects a confirmed booking, service record, or legal obligation, we may need to retain some information or decline part of the request.
To protect your information, we may ask for details that help us verify your identity and understand the scope of your request. Once verified, we will review the request and respond within a reasonable period, subject to any legal exceptions or operational limits that apply.
We retain personal data for the period needed to handle your inquiry, confirm and deliver a booking, maintain basic business records, and meet legal or accounting obligations where applicable. When the relevant purpose ends, we delete the data or de-identify it unless we must keep it for a lawful reason.
If we make material changes to this privacy policy, we will update the page and may use reasonable notice methods where appropriate. The version in effect is the one posted at the time your information is processed, unless a later version states otherwise.
We may collect your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data from website request forms, email, phone calls, and other direct communications. Technical information is generated automatically when you visit the site, and booking-related details may be recorded when we confirm a route, check availability, or respond to a request.
The cookies we use are limited to those needed for basic website operation and those that store privacy preferences. We do not confirm analytics or marketing cookies as active on this site. Cookie behavior may vary depending on your browser and device settings.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may also clear stored cookies from your device. If you block essential cookies, some parts of the site may not function as intended.
We use personal data to respond to contact requests, confirm route and date preferences, manage booking payment and related administration, provide technical delivery of the website, maintain security, and keep records needed for service management. Where you share accessibility or dietary information voluntarily, we use it only to assess whether a route or arrangement can be confirmed for your specific request.
We may share limited personal data with service providers that help us operate the website, deliver technical functions, or manage communications related to an inquiry or booking. These recipients are expected to use the information only for the services they provide to us and to handle it with appropriate confidentiality.
We may disclose personal data when required by law, regulation, court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to protect our rights, respond to a dispute, or support the security of the website and its users.
Use the contact channel that best matches the type of request so we can route it appropriately.
